• How to operationalize the function of case manager at the level of the first aid and care line in Wallonia and Brussels?Peer reviewedOpen access 

      2022, van Noppen, R.; Macq, J., HENALLUX
      Acte de conférence ou de colloque
      Too often, the health services user is left to navigate a complex system without the support, tools, resources or knowledge to effectively manage their needs on their own. Case managers ensure intensive coordination for patients with complex needs and monitor their care trajectory. The case manager’s function has existed for several years in French-speaking Belgium, yet no consensus has been established ...